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Surf Junction Terms and Conditions (“Agreement”)

This Agreement was last modified on 1st August, 2015.

Please read these Terms and Conditions (“Agreement”, “Terms and Conditions”) carefully before using (“the Site”) operated by (“us”, “we”, or “our”). This Agreement sets forth the legally binding terms and conditions for your use of the Site at http://www.surfjunction.com.au

By accessing or using the Site in any manner, including, but not limited to, visiting or browsing the Site or contributing content or other materials to the Site, you agree to be bound by these Terms and Conditions. Capitalized terms are defined in this Agreement.

Returns

Order Information

Once placing your order no alterations or cancellations can be made.

If you find you have entered the incorrect shipping details please email us ASAP

at orders@surfjunction.com.au and we will attempt to correct the mistake.

To avoid extra postage costs please make sure you are choosing the right product and size, please email us at orders@surfjunction.com.au to ask any further questions about the product.

 

Return Conditions

We are happy to exchange your product for a credit note on the strict conditions that it is:

  • ♢ Within 30 days of purchase.
  • ♢ The product is unworn, unwashed and in original condition.
  • ♢ Must have all tags still attached.
  • ♢ Receipt must be included with the return.

Once your return is received at our warehouse you will be issued with a Credit Note Voucher via email, which will allow you to repurchase any item of your choice.

 

How do I return an item?

  1. Ensure your return meets all of the ‘Return Conditions’ above or your item may be returned to sender.
  2. Send your item back to the address below, via a trusted postal method as we are unable to take responsibility for lost parcels. Signature on delivery is recommended.

 Surf Junction

 Att: Returns

Shop 4, 11 Clifton Springs Rd

Drysdale, Australia

Australia, 3222.

 

  1. Returned products will be assessed and you will be notified if your return has been accepted. You may then be issued with a credit note voucher via email.

If your return does not satisfy the above conditions it will not be accepted and will be  returned to you.

Please note credit note vouchers are not redeemable for shipping costs. We regret that Surf Junction is unable to refund any shipping costs under any circumstance.

If items are exchanged more than once you will be charged an $10.00 postage fee, which will be deducted from your credit note.

Overseas purchases will be charged postage as charged initially. We cannot take responsibility for selection of wrong sizes.

If you are unsure about your size please let us know and we can measure the item in question up for you to avoid this.

 

Ccan you hold my size for exchange?

Please note due to the high demand for our product, we are unable to hold sizes for exchange.

If you are worried about missing out on your size, or need your item replacement ASAP we recommend purchasing the correct item prior to sending back your return.

We will issue you with a credit note voucher once we receive your unwanted item. Please note this amount is unable to be refunded.

 

Surf Junction is happy to help you out with a full refund if the product you have purchased is:

Significantly different from the description shown

If it is faulty and can’t be easily fixed or replaced.

 

You are not entitled to a refund if you simply change your mind or choose the wrong size.

PLEASE NOTE: NO EXCHANGES ON SWIMWEAR OR JEWELLERY FOR HYGIENE REASONS. PLEASE MAKE SURE YOU SELECT YOUR SIZE CAREFULLY.

If you have any questions please email us at orders@surfjunction.com.au

Pricing

Prices are subject to change without notice. All credit cards are charged in Australia Dollars and may be subject to bank fees.

Secure Shopping

Personal data
We request essential personal data necessary to process your order and meet delivery requirements. Your personal data will not be disclosed to third parties with the exception of your address to delivery couriers to enable the delivery of your orders.

When storing details it is important for you to protect against unauthorised access to your password and to your computer by ensuring you have the appropriate security measures in place and that you log-off from the Surf Junction site after each visit. Surf Junction accepts no responsibility for a customer’s failure to keep their access secure.

Email address
Your email address is requested to enable us to communicate with you regarding your orders and to send you updates on promotions and specials.

Registration for email updates is optional and you can choose to unsubscribe anytime, in which case your email address will only be used to enable us to process your orders.

Security
To help ensure your shopping experience is safe, Surf Junction uses Secure Socket Layer (SSL) technology. This encrypts and protects the data you input when you send it to us over the internet.

Credit Card Security
All credit card transactions on this site are processed using PayPal, a reputable online payment gateway that encrypts your card details in a secure host environment. Your credit card details are not held by Surf Junction and cannot be accessed by Surf Junction staff.

Please refer to PayPal’s Privacy Policy for further information.

Intellectual Property

The Site and its original content, features and functionality are owned by Surf Junction and are protected by international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws.

Termination

We may terminate your access to the Site, without cause or notice, which may result in the forfeiture and destruction of all information associated with you. All provisions of this Agreement that by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

Links To Other Sites

This site may contain links to other third party sites on the Internet. We are not responsible for the operation of or content located on or through any such site.

Governing Law

This Agreement (and any further rules, polices, or guidelines incorporated by reference) shall be governed and construed in accordance with the laws of Australia, without giving effect to any principles of conflicts of law.

Listing Errors

We’re only human and typos happen. In the event a product is listed at an incorrect price or with incorrect information, we may refuse or cancel any orders placed for that product, whether or not the order has been confirmed and your credit card charged. This clause is for clarification only and is not in limitation of our general rights to refuse to accept orders.

Member Account, Password & Security

You will receive a password and account designation upon completing the ONLINE SERVICE CENTRE (OSC) registration process. You are responsible for maintaining the confidentiality of the password and account and are fully responsible for all activities that occur under your password or account. You agree to (a) immediately notify Surf Junction of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session. Surf Junction cannot and will not be liable for any loss or damage arising from your failure to comply with this clause.

Changes To This Agreement

We reserve the right to amend this site and these Terms at any time, without notice, in which case the amended Terms will apply for all orders placed after the change has been made. Please review this Agreement periodically for changes. If you do not agree to any of this Agreement or any changes to this Agreement, do not use, access or continue to access the Site or discontinue any use of the Site immediately.

Indemnity

You agree to indemnify and hold Surf Junction and its subsidiaries, affiliates, officers, agents, employees, partners and licensors harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of Content you submit, post, transmit or otherwise make available through the ONLINE SERVICE CENTRE, your use of the ONLINE SERVICE CENTRE, your connection to the ONLINE SERVICE CENTRE, your violation of the Terms & Conditions, or your violation of any rights of another.

Privacy Statement

Surf Junction (http://www.surfjunction.com.au) respects and is committed to protecting your privacy. We thus take extraordinary steps to handle any personal information collected on our website only in ways compatible with this Privacy Policy.

This website may collect certain information about your visit – such as the name of the internet service provider and the internet protocol (IP) address through which you access the internet, the date and time you access the site, the page(s) that you visit while on the site, and the internet address of the website from which you linked directly to our site.

Surf Junction is the sole owner of the information collected on this website. We do not (or will never) sell, share or rent this information to others in ways different from what is disclosed in our privacy statement below. This information is only used to administer our website, analyse trends and to generally help improve our site, and will never result in your receiving of spam e-mails.

Information gathered from visitors
In common with other websites, log files are stored on the Surf Junction web server – saving details such as the visitor’s IP address, browser type, referring page and time of visit. Cookies may be used to remember visitor preferences when interacting with the website. This information is not linked to a visitor’s personal identification in any way.

Information entered on our enquiry form – including, but not limited to, email addresses – will not be sold, rented or leased to third parties.

Where registration is required, the visitor’s email and a username may be stored on the server. Email addresses will not be sold, rented or leased to third parties.

Cookies
A cookie is a piece of data stored on the visitor’s hard drive containing information about the visitor. Cookies and tracking technologies are useful for gathering information, such as browser types and operating systems, tracking the number of visitors to a website and understanding how visitors use the websites they browse. This information can help customise a website for specific users. The Surf Junction generally uses cookies for login convenience only.

Contact Us

Surf Junction

Shop 4, 11 Clifton Springs Rd

Drysdale

Australia

Phone: 03 5253 3088 or +61 03 5253 3088

Email: orders@surfjunction.com.au